Vanilux Shipping & Delivery Policy (UK Only)

Last updated: 1st August 2025

At Vanilux, we aim to ensure that your order arrives quickly, safely, and reliably. This Shipping & Delivery Policy outlines how we process and deliver orders across the United Kingdom only.

1. Order Processing Time

- All orders are processed within 1–3 business days after payment is confirmed.

- Orders placed on weekends or public holidays will be processed on the next business day.

- During busy seasons, processing times may take slightly longer.

2. Shipping Methods & Delivery Times (UK Only)

We currently ship exclusively within the United Kingdom.

- Standard Delivery: 2–4 business days

- Express Delivery: 1–2 business days

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

- Delivery method selected

- The weight and size of your order

We occasionally offer free shipping promotions—please check our website for current offers.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation containing:

- Your tracking number

- Courier information

- A link to track your parcel

If you do not receive tracking information within 3 business days, please contact us.

5. Delivery Issues

Delayed Deliveries

Please allow additional time during peak periods or for courier-related delays.

Lost or Missing Deliveries

If tracking shows your order as delivered but you did not receive it, please contact us within 7 days for assistance.

Incorrect Address

Customers are responsible for entering the correct delivery details. Vanilux is not liable for parcels delivered to incorrect or incomplete addresses.

6. Contact Us

For questions or support regarding shipping and delivery, please contact:

Email: support@vaniluxltd.com

Phone: +44 07564852106

Business Hours: Monday–Friday, 9:00am–5:00pm