VaniLux FAQ
- How long will it take for my order to ship?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order is on the way. - Do you ship internationally?
Yes, we ship to select countries. International orders may be subject to customs fees or import taxes, which are the responsibility of the customer. - What are the shipping options available?
We offer Standard (5–10 business days) and Express (2–4 business days) shipping at checkout. - How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use it to follow your package’s journey. - What should I do if my package is lost or delayed?
First, check the tracking information provided. If you still need help, reach out to us at [your contact info] and we’ll assist you. - Can I change or cancel my order after it’s placed?
We process orders quickly, but if you need to make changes, please contact us within 12 hours of placing your order. - What is your return policy?
You may return items within 14 days of delivery as long as they’re unused, in original condition, and in their original packaging. - How do I request a return or exchange?
Simply email us at [your contact info] with your order number and reason for return. We’ll guide you through the process. - Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect. - How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.